User Data Deletion

Last updated: March 24, 2026

Request the permanent deletion of your personal data from GoBeldi.

Your Right to Data Deletion

Under GDPR and Moroccan Law 09-08, you have the right to request the deletion of your personal data. This page explains how to exercise this right and what to expect from the deletion process.

What Data We Will Delete

When you request data deletion, we will permanently remove the following information:

Personal identification information (name, email, phone, address)
Account credentials and profile information
Purchase history and order details
Payment method information (securely processed)
Customer service conversations and support tickets
Account settings and personal preferences

What Data We Must Keep

Due to legal and regulatory requirements, we must retain certain data:

Financial records required by tax and accounting laws (5-10 years)
Transaction records for audit and compliance purposes
Anonymized analytics data that cannot identify you
Security and fraud prevention logs (limited time)

How to Request Data Deletion

Send Your Request

Email us at info@gobeldi.com with "Data Deletion Request" in the subject line. Include your account email address and reason for the request.

Identity Verification

We will verify your identity to ensure the request is legitimate and protect your data from unauthorized deletion.

Processing Your Request

We will process your request within the legal timeframe, removing your data from all our systems and databases.

Confirmation

You will receive confirmation once your data has been successfully deleted from our systems.

Deletion Timeline

We process data deletion requests as quickly as possible while ensuring accuracy and security:

Standard Requests

Most requests are processed within 30 days of verification.

Complex Requests

Requests involving multiple systems or legal requirements may take up to 90 days.

Important Information

Data deletion is permanent and cannot be undone.
Once deleted, your account and all associated data cannot be recovered.
If you have active orders, we may need to complete them before deletion.
Some data may be retained longer due to legal or regulatory requirements.

Request Data Deletion

Ready to delete your data?

Send us an email with your deletion request. We will guide you through the process and ensure your data is securely removed.

info@gobeldi.com +212 625-872430

10, Rue liberté, 3rd floor, apt 5. Casablanca

Send Deletion Request Use Email Template