User Data Deletion
Request the permanent deletion of your personal data from GoBELDI
Your Right to Data Deletion
Under GDPR and Moroccan Law 09-08, you have the right to request the deletion of your personal data. This page explains how to exercise this right and what to expect from the deletion process.
What Data We Will Delete
When you request data deletion, we will permanently remove the following information:
- Personal identification information (name, email, phone, address)
- Account credentials and profile information
- Purchase history and order details
- Payment method information (securely processed)
- Customer service conversations and support tickets
- Account settings and personal preferences
What Data We Must Keep
Due to legal and regulatory requirements, we must retain certain data:
- Financial records required by tax and accounting laws (5-10 years)
- Transaction records for audit and compliance purposes
- Anonymized analytics data that cannot identify you
- Security and fraud prevention logs (limited time)
How to Request Data Deletion
Send Your Request
Email us at info@gobeldi.com with 'Data Deletion Request' in the subject line. Include your account email address and reason for the request.
Identity Verification
We will verify your identity to ensure the request is legitimate and protect your data from unauthorized deletion.
Processing Your Request
We will process your request within the legal timeframe, removing your data from all our systems and databases.
Confirmation
You will receive confirmation once your data has been successfully deleted from our systems.
Deletion Timeline
We process data deletion requests as quickly as possible while ensuring accuracy and security:
Standard Requests
Most requests are processed within 30 days of verification.
Complex Requests
Requests involving multiple systems or legal requirements may take up to 90 days.
Important Information
- Data deletion is permanent and cannot be undone.
- Once deleted, your account and all associated data cannot be recovered.
- If you have active orders, we may need to complete them before deletion.
- Some data may be retained longer due to legal or regulatory requirements.
Request Data Deletion
Ready to delete your data?
Send us an email with your deletion request. We'll guide you through the process and ensure your data is securely removed.