FAQ

You can create an account by clicking on the "Sign Up" button at the top of the page. You can register with your email, phone number, or via your Google account.

If you've forgotten your password, click on "Forgot Password" on the login page. Enter your email address and we'll send you a reset link.

Yes, you can update your email address from the Personal Information page in your profile settings. Make sure to verify the new email address.

Browse our categories or search for desired products. Add items to your cart, proceed to checkout, select your shipping address and payment method, then confirm your order.

You can cancel or modify your order within 30 minutes of purchase. Go to "My Orders" in your profile, find the order, and click "Cancel Order" or contact customer support.

You can track your order in real-time by going to "My Orders" in your profile. Click on an order to see detailed tracking information with live updates.

We accept various payment methods, including credit/debit cards (Visa, MasterCard), PayPal, Apple Pay, Google Pay, and cash on delivery in certain areas.

Yes, all payment information is encrypted and processed securely. We use SSL encryption and comply with PCI DSS security standards.

Refunds are available within 7 days of delivery for eligible items. Go to "My Orders", select the order, and click "Request a Refund". Refunds are processed within 5 to 7 business days.

We deliver from 9 AM to 9 PM, 7 days a week. You can schedule the delivery during checkout.

We deliver to major cities in Morocco. Enter your address during registration to check if delivery is available in your area.

Delivery fees vary by location and order amount. Orders over a certain amount benefit from free delivery. Exact fees are visible during checkout.

Yes, all products come directly from verified Moroccan artisans. We guarantee authenticity and quality through a strict seller verification process.

While direct contact is not available, you can message artisans through our platform. Go to the product page and use the "Ask a Question" function.

First, try refreshing the page by pulling down or using the reload icon. If the problem persists, you can clear your browsing history and data in your mobile browser settings (Safari, Chrome) or contact us via WhatsApp.

The site updates instantly with every load. To force an update on mobile, close the tab and reopen it. On a computer, you can use shortcuts like Ctrl + F5 or Cmd + Shift + R.